WELCOME TO OUR STORE
Orders & shipping
How can I track my order?
Once your order is shipped out, you will receive an e-mail with a tracking number and estimated delivery date. If you have any issues with tracking your order, please contact us at support@glgems.store.
Can I still change my order?
Although we can't make any promises, if you want to change something about your order please e-mail us immediately at support@glgems.store. We will do everything we can to ensure you are satisfied with your purchase.
How can I request a return?
If there is a mistake with your order on our part, please reach out to us first. We will do everything we can to correct it at no cost to you. If you decide you want to return your order for any other reason, send us an e-mail at support@glgems.store with your order # and your request.
Are there any shipping costs?
All orders within the United States include free standard shipping through USPS. We also offer 2-day and overnight shipping at a cost. For expedited shipment, our price options will appear at checkout. For international orders, prices will vary by country and can be found on the checkout page.
How does your 90 day warranty work?
Our jewelry comes with a 90-day warranty that covers issues related to tarnishing. Since our pieces are waterproof and tarnish resistant, if your jewelry has any color issues within 90 days of purchase, we will gladly replace it at no cost to you. To ensure your jewelry stays looking brand new, please refer to our care instructions for proper maintenance.
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.