Frequently Asked Questions

Shipping & Delivery

Are there any shipping costs?

All orders within the United States include free standard shipping through USPS. We also offer 2-day and overnight shipping at a cost. For expedited shipment, our price options will appear at checkout. For international orders, prices will vary by country and can be found on the checkout page.

How can I track my order?

Once your order is shipped out, you will receive an e-mail with a tracking number and estimated delivery date. If you have any issues with tracking your order, please contact us at support@glgems.store.

Do you ship internationally?

At this time we primarily ship within the US. Please reach out to us at our contact page if you have questions about international shipping availability.

How does your 90 day warranty work?

Our jewelry comes with a 90-day warranty that covers issues related to tarnishing. Since our pieces are tarnish-resistant, if your jewelry has any color issues within 90 days of purchase, we will gladly replace it at no cost to you. To ensure your jewelry stays looking brand new, please refer to our care instructions for proper maintenance.

Returns & Exchanges

What is your return policy?

If you change your mind on your order, we accept returns within 15 days of delivery. Items must be unworn and in their original condition. To start a return, please visit our contact page and our team will guide you through the process.

Can I exchange an item?

Yes! Exchanges are accepted within a 15-day window. Whether it's a sizing issue or you'd like to swap for a different style, We're happy to help. Reach out via our contact page to get started.

What if my order arrives damaged?

We're so sorry if that happens! Please contact us within 48 hours of delivery with a photo of the damaged item and we'll make it right immediately, no questions asked.

90-Day Warranty

What does the 90-day warranty cover?

Our 90-day warranty covers all color-related issues. We stand behind every piece we sell, if your jewelry tarnishes within 90 days of purchase, we'll replace it.

How do I make a warranty claim?

Simply reach out to us via our contact page within 90 days of your purchase date. Include your order number and a photo of the item and we'll take care of the rest.

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STILL HAVE QUESTIONS?

We're here to help.

Our team is always happy to assist. Reach out and we'll get back to you as soon as possible.

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